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Frequently Asked Questions

Find answers to common questions about our services

We offer complete moving solutions including home shifting, office relocation, car and bike transport, storage and warehousing, plant and pet moving, and international shipping. We handle everything from packing to unpacking at your new place.

You can request a free quote through our website or by calling our team. Just tell us your pickup and drop-off locations, type of move, home size, and moving date. We’ll give you a clear, itemized quote with no hidden charges.

Yes, we operate across every state in India—from big metro cities to small towns. Wherever you’re moving to or from, we deliver the same reliable service.

It includes packing materials, professional packing by our team, loading and unloading, transportation, and basic insurance. You can also add services like unpacking, furniture assembly, storage, and extra insurance for valuable items.

Absolutely. We manage full-service international relocations including packing, customs paperwork, air or sea freight, destination handling, and unpacking. Our team guides you through every step to avoid border delays.

You’ll generally need a valid passport, visa or work permit, a packing list, and customs forms. Our international team helps you with all paperwork and explains country-specific rules to ensure smooth clearance.

For local moves, book 5–7 days ahead. For interstate moves, 10–15 days is best. For international relocations, we recommend contacting us at least 3–4 weeks in advance to manage documentation and freight.

Within the same city, it usually takes 1–2 days. Interstate moves take about 3–7 days depending on distance. International shipments can take 2–6 weeks based on destination and whether you choose air or sea freight.

Yes, basic transit insurance is included with every move. For antiques, electronics, art, or other high-value items, we offer enhanced coverage at an extra cost. We suggest discussing insurance options before your move.

Yes. We provide real-time tracking for all intercity and interstate moves. For international shipments, we share regular updates and a tracking reference number. Your dedicated contact stays available throughout the journey.

Yes, we offer dedicated vehicle transport across India. You can choose between enclosed or open carriers. Vehicles are securely loaded and inspected upon delivery. This can be booked alone or along with your household move.

In the rare case of damage, we have a fair claims process. Our team assesses the damage, and compensation is processed based on the insurance you selected. We take full responsibility for items packed and handled by our crew.

Yes, you can reschedule or cancel. We ask for at least 48 hours’ notice whenever possible. Rescheduling depends on slot availability, and refunds for cancellations depend on notice period and preparation stage. Our support team explains the terms when you reach out.

We accept UPI, bank transfers (NEFT/RTGS), debit/credit cards, and digital wallets. A partial advance is needed at booking, and the balance is due on delivery. All payment terms are shared before you confirm.

Yes. If there’s a gap between your move-out and move-in dates, we provide secure short-term and long-term storage. Your goods are packed, inventoried, and kept in climate-controlled warehouses until you’re ready for delivery.

Yes, we specialize in office relocations including IT equipment, workstations, server rooms, files, and large furniture. We plan moves to minimize downtime—often working after hours or on weekends so your business resumes quickly.

Yes. Plants are packed in ventilated packaging with careful handling. For pets, we coordinate with licensed transporters, assist with health certificates, carriers, and transit. For interstate or international pet moves, we also help with regulatory paperwork.

Our trained team uses high-quality materials—corrugated boxes, foam, bubble wrap, stretch wrap, and custom crating for fragile items. Every item is individually wrapped, and boxes are labeled by room. Fragile and valuable items get extra protection and special handling.

No. Getting a quote or consulting with our team is completely free. You only pay for the moving service, and we share the full cost breakdown before you confirm.

Unlike platforms that connect you with third-party vendors, we are a direct service provider. Our own trained crews, verified vehicles, and in-house coordinators handle everything from start to finish. No middlemen, no miscommunication, no surprises—we are accountable at every stage.